If you're buying online you can make some checks first:

• Look for clear signs that you are buying from a reputable company.
• Does the website look secure?
• Do they have clear privacy and returns policies?
• Do some detective work - call them, search online to see if other customers have left reviews or comments about the company.
• Ultimately, trust your common sense; if you are in doubt, don't buy. 

Shop safely and avoid the risks of: 

• Receiving inferior unauthorised goods 
• Paying for items you may never receive
• Receiving items which do not match your choice or description
• Long delays or problems with the seller
• Poor or no after sales service
• Fraudulent use of your credit details 
• Identity theft

Buyer beware - If an offer looks too good to be true it generally is.

If you think you have purchased counterfeit goods you can: 

• Contact the seller without delay for a refund. 
• If you paid by credit card, you may be able to get a partial or full refund from your bank or the website.
• Notify us. Unfortunately, we can’t compensate for purchases of fake goods.

Still have a question? We'd be happy to help. Please fill up the contact form here.